Policies & Conditions

Privacy Policy:

Roots By Abeer ensures that all personal details shared by its customers when placing orders remain strictly confidential. Your information is limited to our team directly responsible for processing and delivering your order.
We only collect details that are absolutely necessary for completing your purchase.

Terms and Conditions:

When you purchase an item from Roots By Abeer (“the brand”), you automatically agree to the following terms and conditions:

  • You are responsible for providing accurate personal information required to process your order. Any errors or delays resulting from incorrect information will be your responsibility.

  • We reserve the right to refuse or restrict service to anyone at any time without prior notice or explanation.

  • You agree not to copy, reproduce, re-sell, or extract any product sold by Roots By Abeer without explicit permission from the brand.

  • Prices for products are subject to change without notice. The brand shall not be liable to you or any third party for any price modification, suspension, or discontinuation of a service or product.

  • You agree to indemnify, defend, and hold harmless Roots By Abeer, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim, demand, or legal violation.

Return & Exchange Policy:

At Roots By Abeer, customer satisfaction is our top priority. Please read the following policy carefully before placing your order.

Refunds

We do not offer refunds on any purchases.
However, in the rare case that a product reaches you damaged or defective from our end, a full refund will be issued once the item is returned and inspected.

Exchanges

We offer exchanges within 5 days of receiving your order under the following conditions:

  • The product has a size issue, or

  • There is any valid concern with the item received.

To qualify for an exchange:

  • The item must be unused, unworn, and in its original packaging.

  • The exchange request must be made within 5 days of receiving the item.

  • Proof of purchase must be provided.

  • Shipping costs for exchanges will be borne by the customer, unless the exchange is due to an error on our part.

How to Request an Exchange or Refund:

To initiate a return or exchange, please contact us through one of the following:

 Email: info@rootsbyabeer.com
 WhatsApp: +92 306 8806200

Please include the following details:

  • Your order number

  • A brief explanation of the issue

  • Clear pictures of the item (especially if damaged)

Our team will respond within 2–3 business days with the next steps.

Shipping Notes:

  • Please ensure all shipping information is accurate to avoid delays.

  • You will receive a tracking number once your order is dispatched.

  • Delays due to public holidays, courier issues, or unforeseen circumstances are beyond our control, but our team will assist wherever possible.

Cancellation Policy:

We understand that sometimes plans change. Please review our cancellation policy below:

  • Orders can only be cancelled within 12 hours of placement.

  • Once an order has been processed or shipped, it cannot be cancelled.

  • Custom or sale items are not eligible for cancellation.

To request a cancellation within the 12-hour window, contact us via:

 Email: support@rootsbyabeer.com
 WhatsApp: +92 306 8806200